Job Description BAE Systems Space and Mission Systems (SMS) is looking for a classified Field Service Technician to provide on-site Information Technology support primarily at the Broomfield and Boulder, Colorado locations. As a solutions desk/deskside technician, you will be the primary point of contact for customers seeking technical support for computer software, hardware, and network-related issues. Your responsibilities will include troubleshooting and resolving technical issues, relocating user equipment, and providing support for desk phones. You will work closely with customers to understand their technical needs and provide solutions in a fast-paced and dynamic environment. This role requires excellent communication and customer service skills, as well as advanced technical knowledge of PC software, networking, and hardware.
The Operations Strategic Capabilities Unit plays a fundamental role in enabling efficient business and program execution – from strategic capital investments, industrial operations and an efficient supply chain, to state-of-the-art manufacturing and test operations and top-notch facilities management.
What You’ll Do:
- Provide technical support to end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs, documented and tracked via an online ticketing system.
- Respond to and resolve technical support phone calls in a timely and professional manner.
- Perform root-cause analysis to diagnose, troubleshoot, and resolve issues, and/or route through proper escalation channels as needed, in a timely manner according to established SLAs.
- Troubleshoot and resolve account-related issues, such as password resets and access problems while providing high-level support to members at every level of the organization.
- Manage and facilitate moves, adds, and changes associated with end-user hardware, as well as perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.
- Provide support of VoIP phones and Cisco Call Manager configuration, resolve printer issues.
- Engage in occasional after-hours or surge support as required, and during scheduled on-call rotation.
- Maintain a regular and predictable work schedule.
- Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
- Perform other duties as necessary.
On-Site Work Environment: This position requires regular in-person engagement by working on-site five days each normally scheduled week in the primary work location. Travel and local commute between company campuses and other possible non-company locations may be required.
Working Conditions:
- Work is performed in an office environment, laboratory, cleanroom, or production floor.
