United Digital Technology’s Vendor Management Office (VMO) serves as a centralized function responsible for proactively governing strategic supplier relationships and managing associated risks across key dimensions, including contractual compliance, service delivery performance, financial health, operational stability, and cybersecurity.
To support the growth and resilience of the application and infrastructure landscape, the VMO drives structured supplier governance through defined forums (MBR, QBR, EBR), along with robust performance management and commercial oversight practices. This ensures vendors consistently deliver measurable business value, meet contractual and operational commitments, and align with Digital Technology’s strategic objectives.
Through a data-driven and standardized governance framework, the VMO enhances accountability, strengthens supplier performance, and mitigates risks—ultimately enabling scalable, efficient, and resilient digital technology operations.

Job overview and responsibilities

An effective Senior Analyst – Vendor Management (Digital Technology) requires a strong blend of technical acumen, vendor governance expertise, and strategic stakeholder management. The role demands a solid understanding of Digital Technology services, including hardware, software, cloud, networks, telecom, and professional services, along with knowledge of outsourcing models and contract management practices.
The Senior Analyst is responsible for analyzing and interpreting vendor performance data, stakeholder feedback, and risk indicators to provide actionable insights. This includes owning structured reporting, enabling executive-level visibility, and supporting data-driven decision-making across vendor performance, relationships, and operational risk.
The role ensures vendors consistently meet defined service levels, contractual obligations, and operational expectations by leveraging performance metrics, governance frameworks, and standardized reporting. It also drives comprehensive supplier evaluation by consolidating cross-functional inputs, maintaining alignment with organizational priorities, and ensuring adherence to budget and performance targets.
Success in this role requires strong attention to detail, the ability to manage multiple priorities, and a proactive, solution-oriented mindset. The ideal candidate demonstrates advanced analytical and problem-solving skills, effective executive-level communication, and the confidence to influence stakeholders. Strength in stakeholder management, data interpretation, and decision-making is critical to driving vendor performance and achieving business outcomes.

• Stakeholder & Relationship Management
  Build and sustain strong, collaborative relationships with business stakeholders, procurement, and suppliers. Maintain transparent and proactive communication to ensure alignment on priorities and performance outcomes. Address performance issues with a solution-oriented approach, driving corrective actions in partnership with business owners and suppliers. Support contract governance by ensuring alignment between contractual obligations and operational performance. Lead structured stakeholder feedback mechanisms (e.g., balanced scorecards, performance reviews, testimonials) to measure supplier effectiveness.
  
• Governance Forums (MBR, QBR, EBR Leadership)
  Lead and facilitate structured governance forums including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and Executive Business Reviews (EBRs), ensuring clear distinction between tactical execution and strategic alignment. Drive disciplined performance discussions by leveraging data, highlighting key risks and trends, and holding suppliers accountable for outcomes. Enable effective decision-making by aligning stakeholders on remediation plans, performance improvements, and long-term strategic objectives, while ensuring all actions, risks, and decisions are tracked and closed through a standardized governance framework.
  
• Data Analysis, Insights & Reporting
  Analyze supplier performance, operational metrics, and risk indicators to generate actionable insights. Develop and maintain standardized dashboards and reports that provide visibility into performance trends, SLA adherence, and risk exposure. Translate data into clear, decision-oriented insights and present recommendations to senior leadership to support informed decision-making.
  
• Continuous Improvement & Operational Excellence
  Identify and drive opportunities to enhance Vendor management processes, governance frameworks, and risk assessment methodologies. Collaborate with internal stakeholders and suppliers to implement best practices, improve service delivery consistency, and optimize overall vendor performance. Embed a culture of continuous improvement and accountability across the supplier ecosystem.
  
• Executive-Level Communication
  Demonstrate the ability to deliver concise, structured, and outcome-driven communication tailored for executive audiences. Present performance insights, risks, and strategic recommendations with a clear focus on business impact (cost, risk, service quality). Prioritize key issues upfront, followed by actionable recommendations and defined next steps, enabling leadership to make timely, informed decisions and drive alignment.
  
  

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree in information technology, Business, Supply Chain Management, or a related field, or equivalent practical experience.
• Minimum 5+ years of relevant experience in IT Vendor Management, Procurement, or related business functions.
• Strong analytical and problem-solving capabilities with the ability to assess complex vendor performance and operational challenges.
• In-depth understanding of IT procurement, vendor management frameworks, supplier evaluation methodologies, and regulatory/compliance requirements.
  
• Proficiency in procurement, vendor management, and reporting tools, with the ability to leverage data systems for performance tracking and insights generation.
• Excellent verbal and written communication skills, with the ability to effectively engage across all organizational levels.
• Capable of delivering both formal and informal communication in a clear, concise, and audience-appropriate manner.
• Demonstrates high levels of integrity and trustworthiness, acting with transparency and accountability.
• Able to communicate candidly and constructively, maintain confidentiality, and take ownership of actions and decisions.
• Proven ability to work effectively in cross-functional environments, contributing as a collaborative and proactive team member.
• Builds and maintains strong relationships across the enterprise, supports team success through knowledge sharing, and actively contributes to collective outcomes.
• Demonstrates continuous learning mindset, staying current with industry trends, emerging technologies, and best practices in vendor management.
• Applies technical and functional expertise to drive business outcomes and improve supplier performance.
  

What will help you propel from the pack (Preferred Qualifications):

• Masters degree
• Strong IT Procurement background/IT business partnering with strong background in data analysis, and data visualization. Business or Supply Chain Management. Finance or Accounting. IT Procurement /Contract Management. Risk Management.
• Experience with vendor/procurement management tools
• Experience participating on cross-functional teams
• High proficiency MS eco system, expertise in making advanced PowerPoint presentations.
• Experience in executive level communication and reporting
• Proficiency in ServiceNow to develop reports and a
• Proficiency developing dashboards using tools like Powerbi, Excel etc.
• Familiarity with supply chain management software and procurements systems.
• Understanding of financial statements and the ability to assess supplier financial stability